Page 26 - AUN-QA

Internal QA ensures that an institution, system or programme has policies and
mechanisms in place to make sure that it is meeting its own objectives and
standards.

External QA is performed by an organisation or individuals outside the institution.
The assessors evaluate the operation of the institution, system or programme in
order to determine whether it meets the agreed upon or predetermined standards.

The AUN-QA models are applicable to the diverse universities in ASEAN which are
also aligned to both regional and international quality assurance frameworks.

1.2.1 AUN-QA Model for Institutional Level

The strategic QA at institutional level encompasses 11 criteria as illustrated in Figure
1.3.

Figure 1.3 – AUN-QA Model for Institutional Level

Strategic QA at institutional level starts with the needs of the stakeholders which are
translated into the university’s vision, mission, goals and aims or objectives. This
means that quality assurance and quality assessment will always start with the
mission and goals (Column 1) and end with the achievements (column 4) to satisfy
stakeholders’ needs.

The second column shows how the university is planning to achieve the goals:

 translation of the goals into a policy document and policy strategy;
 management structure and management style of the university;
 human resource management: input of staff to achieve the goals; and
 funding to achieve the intended goals

8 | P a g e