Page 64 - AUN-QA

Research:

− What types of research activities are carried out by students? Are these
activities aligned to the expected learning outcomes and the vision and
mission of the university and faculty?

Stakeholders’ Satisfaction:

Staff:

− What mechanisms are available to staff to express their satisfaction or
dissatisfaction about the programme, resources, facilities, processes, policies,
etc.?
− What indicators are used to measure and monitor the satisfaction level of
staff?
− What initiatives are carried out to raise the satisfaction level of staff? Are they
effective?

Students:

− Does the department know what students think about the courses,
programme, teaching, examinations, etc.?
− How does the department cope with the feedback and complaints from
students?

Alumni (Graduates):

− What is the opinion and feedback of the graduates about the competencies
that they acquired?
− How is the feedback from the alumni used to improve the programme?

Labour market:

− Are employers satisfied with the quality of the graduates?
− Are there any specific complaints about the graduates?
− Are specific strengths of the graduates appreciated by the employers?

Sources of Evidence

 Process and indicators for measuring stakeholders’ satisfaction
 Stakeholders’ satisfaction trends
 Graduates, alumni and employers surveys
 Press reports
 Employment surveys
 Employment statistics
 Employers feedback

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