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 Observers who wish to learn about the conduct of the assessment
 Site tour – arrangement for the assessors to visit places such as library, lab,
lecture halls, etc as part of the assessment
 Computer equipment/facilities for presentation on opening and closing meetings
 Photocopying/printing services
 Refreshments/meals
 Transport arrangements/airport transfers
 Accommodation

3.6 Quality Assessment Process

The Plan-Do-Check-Act (PDCA) or Deming Cycle illustrated in Figure 3.3 is adopted
for quality assessment at the programme level, as well as for both institutional level
and IQA system.

Figure 3.3 – PDCA Approach to AUN-QA Assessment

3.6.1 Plan Phase

The “Plan” phase consists of:

 Types of Assessment
 Assessment Team
 Schedule & Itinerary

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