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The PDCA approach is a good tool to apply in assessment planning. Questions can
be formulated at each stage of the PDCA (see Figure 3.5).

Figure 3.5 – PDCA Approach in Formulating Questions

For example at the “Plan” stage, questions on what, when and why can be used to
establish objectives and processes that deliver results based on AUN-QA guidelines
and criteria and organisation policies. At the “Do” stage, questions can revolve
around implementation and who are involved. At the “Check” stage, questions on
monitoring and measuring performance and processes can be formulated. Lastly, at
the “Act” stage, assessors can plan questions on actions to continually improve
performance. Adopt the 5Ws (why, what, where, who and when) and 1H (How)
questioning technique during the interview.

To facilitate the desktop assessment and planning, a template for desktop
assessment at programme level is documented in Appendix B. A sample on how the
template is being used for desktop planning is documented in Appendix C.

Site Assessment

Site assessment or site visit consists of an opening meeting with key management
representatives of the university. The opening meeting is normally followed by a
presentation of the university and programme. After which, interviews would be held
with the various stakeholders. Site tour may be arranged before or between the
interviews. The assessment will conclude with a closing meeting.

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