Page 79 - AUN-QA

An interviewing process consists of 3 phases as follows:

 Introduction
 Questioning
 Conclusion

At the introduction phase, the following items should be carried out:

 Introduce the assessment team
 Explain purpose of the interview
 Put interviewees at ease
 Get to know the background of interviewees (e.g. years of service or study,
current position, scope of work, etc.), if necessary

During questioning, do take note of the following factors:

 Use reassuring tones and approach in a respectful manner
 Assure interviewees that the session is strictly confidential and no information will
be attributed to any one individual
 Lead the discussion
 Take note
 Keep to the agenda
 Watch your time

Use effective questioning techniques:

 Ask one question at a time. Give interviewees ample time to respond before
moving to the next question.
 Use open-ended questions to probe for information.
 Use close-ended questions to confirm information.
 Avoid leading questions
 Try to use neutral language. Avoid words like never, bad, good, always, weak,
etc.

Before concluding the interview, do the following:

 Ask if interviewees have anything else to add. This gives them some control over
the interview and a chance to tell you something important that might not be on
the list.
 Thank the interviewees for their time

61 | P a g e