Page 82 - AUN-QA

To prepare a creditable and objective report, the assessment team has to verify the
evidences gathered and agree on the strengths and weaknesses of the QA practices
adopted by the university. Next is to establish the gaps against the AUN-QA criteria
and suggest areas for improvement. Based on the findings, the assessment team
has to establish and agree on the level of performance or rating. Any differences
should be resolved through factual and objective evidences against the best known
practices. Reconciliation of ratings of common criteria across programmes should be
carried out to ensure consistency of results.

A 7-point rating scale is used for AUN-QA assessment. It provides universities and
assessors an instrument for scaling their verdicts and to see how far they have
progressed in their AUN-QA journey. The 7-point rating scale is described below.

Rating Description

1 Absolutely Inadequate
The QA practice to fulfil the criterion is not implemented. There are no plans,
documents, evidences or results available. Immediate improvement must be
made.
2 Inadequate and Improvement is Necessary
The QA practice to fulfil the criterion is still at its planning stage or is inadequate
where improvement is necessary. There is little document or evidence available.
Performance of the QA practice shows little or poor results.

3 Inadequate but Minor Improvement Will Make It Adequate
The QA practice to fulfil the criterion is defined and implemented but minor
improvement is needed to fully meet them. Documents are available but no clear
evidence to support that they have been fully used. Performance of the QA
practice shows inconsistent or some results.

4 Adequate as Expected
The QA practice to fulfil the criterion is adequate and evidences support that it has
been fully implemented. Performance of the QA practice shows consistent results
as expected.

5 Better Than Adequate
The QA practice to fulfil the criterion is better than adequate. Evidences support
that it has been efficiently implemented. Performance of the QA practice shows
good results and positive improvement trend.
6 Example of Best Practices
The QA practice to fulfil the criterion is considered to be example of best practices
in the field. Evidences support that it has been effectively implemented.
Performance of QA practice shows very good results and positive improvement
trend.
7 Excellent (Example of World-class or Leading Practices)
The QA practice to fulfil the criterion is considered to be excellent or example of
world-class practices in the field. Evidences support that it has been innovatively
implemented. Performance of the QA practice shows excellent results and
outstanding improvement trends.
In assigning rating to criterion and sub-criterion, only whole number should be used.
The overall verdict of the assessment should be computed based on the arithmetic
average of the 11 criteria with only one decimal place.

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