Page 83 - AUN-QA

Before making the final presentation to the university management, the assessment
team should clarify any doubts and agree on the areas for improvement with the key
staff of the faculty or department. The report should not be judgemental such as
using the word “frequently”. Instead state the comment factually and indicate the
importance of having the practice or process. The final report should be prepared
using the AUN-QA Assessment Report Template in Appendix D.

In writing feedback report, do adhere to the following guidelines:

 Feedback must be:
 Objective
 Based on evidence
 Encouraging
 Part of a “learning” process
 Feedback must not:
 Ridicule
 Mandate solution
 Be insensitive to the overall effort
 Ignore the achievement made

Good feedback is fundamental to an effective assessment. It would help the
university to determine its readiness in meeting AUN-QA guidelines and criteria. It
also provides the basis for feedback on areas that the university needs to improve.
Good feedback should:

 Use clear, simple, grammatically correct and complete sentences. They help to
reduce the time needed to clarify points.
 Avoid jargons or acronyms
 Be constructive – use positive tone, be specific to guide improvement and
comment only on areas contained in the criteria.
 Be non-prescriptive – state observations and evaluation

A closing meeting is usually done by the chairperson of the assessment team.
Typical closing meeting statements include:

“Good morning ladies and gentlemen. On behalf of the assessment team, I would
like to thank you and your staff for the hospitality and assistance which you have
given us throughout the assessment. We have enjoyed the friendly atmosphere
during the assessment.

First, I would like to reiterate the purpose and scope of this assessment under the
AUN-QA guidelines and criteria at programme level. The assessment has been
carried out on the basis of a prepared plan which involved examining a
representative sample of the activities relevant to the AUN-QA framework. With your
kind consent, I will present the preliminary results and findings from the team.

A final report will be sent to your university by the AUN secretariat at a later date.”

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