Page 53 - AUN-QA
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Explanation
Programme quality depends mostly on interaction between staff and students.
However, academic staff cannot perform their roles well without the quality of
services provided by the support staff. These are the support staff members who
manage the libraries, laboratories, computer facilities and student services.
Use Figure 2.6 to specify the number of support staff available in the last 5 academic
years.
Highest Educational Attainment Total
High Bachelor’s Master’s Doctoral
Support Staff
School
Library Personnel
Laboratory
Personnel
IT Personnel
Administrative
Personnel
Student Services
Personnel
(enumerate the
services)
Total
Figure 2.6 - Number of Support Staff (specify reference date)
Diagnostic Questions
Support Staff:
− Are the support staff members competent and qualified for their jobs?
− Are the competencies and expertise of the support staff adequate?
− What difficulties are there in attracting qualified support staff?
− What policy is pursued with regard to the employment of support staff?
− Are support staff members satisfied with their roles?
Staff Management:
− How manpower planning of support staff is carried out?
− Are recruitment and promotion criteria of support staff established?
− Is there a performance management system?
− What is the career development plan for support staff?
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