Page 54 - AUN-QA

Training and Development:

− Who is responsible for support staff training and development activities?
− What are the training and development process and plan? How are training
needs identified?
− Is there a system to develop technical competencies of support staff?
− What are the training hours and number of training places for support staff per
year?
− What percentage of payroll or budget is allocated for training of support staff?

Sources of Evidence

 Manpower plan
 Career plans
 Recruitment criteria
 Staff qualifications
 Training needs analysis
 Training and development plan and budget
 Performance appraisal system
 Student feedback
 Award and recognition schemes
 Organisation chart
 HR policies
 Staff handbook
 Job description
 Employment contract

2.8 Student Quality and Support

AUN-QA Criterion 8

1. The student intake policy and the admission criteria to the programme are
clearly defined, communicated, published, and up-to-date.
2. The methods and criteria for the selection of students are determined and
evaluated.
3. There is an adequate monitoring system for student progress, academic
performance, and workload. Student progress, academic performance and
workload are systematically recorded and monitored, feedback to students and
corrective actions are made where necessary.
4. Academic advice, co-curricular activities, student competition, and other student
support services are available to improve learning and employability.
5. In establishing a learning environment to support the achievement of quality
student learning, the institution should provide a physical, social and
psychological environment that is conducive for education and research as well
as personal well-being.

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