Page 52 - AUN-QA

2.7 Support Staff Quality

AUN-QA Criterion 7

1. Both short-term and long-term planning of support staff establishment or needs
of the library, laboratory, IT facility and student services are carried out to
ensure that the quality and quantity of support staff fulfil the needs for education,
research and service.
2. Recruitment and selection criteria for appointment, deployment and promotion
of support staff are determined and communicated. Roles of support staff are
well defined and duties are allocated based on merits, qualifications and
experiences.
3. Competences of support staff are identified and evaluated to ensure that their
competencies remain relevant and the services provided by them satisfy the
stakeholders’ needs.
4. Training and development needs for support staff are systematically identified,
and appropriate training and development activities are implemented to fulfil the
identified needs.
5. Performance management including rewards and recognition is implemented to
motivate and support education, research and service.

AUN-QA Criterion 7 – Checklist

7 Support Staff Quality 1 2 3 4 5 6 7
7.1 Support staff planning (at the library, laboratory, IT
facility and student services) is carried out to fulfil
the needs for education, research and service [1]
7.2 Recruitment and selection criteria for
appointment, deployment and promotion are
determined and communicated [2]
7.3 Competences of support staff are identified and
evaluated [3]
7.4 Training and developmental needs of support staff
are identified and activities are implemented to
fulfil them [4]
7.5 Performance management including rewards and
recognition is implemented to motivate and
support education, research and service [5]
Overall opinion

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